REFUND AND ATTENDANCE POLICY

We understand that registering your child for one of our programs is a significant expense for most families. We also know that you have a choice when choosing a theater training program for your child and we APPRECIATE that you have chosen TSSYT.

ATTENDANCE POLICY:

Attendance at every rehearsal and all performances is crucial to your child’s learning and to the success of the production. It matters that they are HERE for every rehearsal as it affects the entire cast when a member of the team is missing.

  • Any cast member who does not attend a scheduled rehearsal without prior notice from a parent will be immediately removed from the cast. This means that if your child does not show for a scheduled rehearsal and we have not received any communication from a PARENT, they will not be welcome back to the program. All we are asking for is an email (to: mjspringer@thespringerstudio.com) PRIOR to the beginning of rehearsal. This applies to situations when your child is SICK as well. All absences must be communicated to us before rehearsal starts.

  • Doctor’s appointments are NOT excused absences. We kindly ask that you try to reschedule that appointment to a time when your child is not expected at rehearsal.

  • Any cast member who misses more than 3 rehearsals for ANY REASON will be removed from the cast. Medical issues or extended illnesses are understandable, as long as we can prepare the student for the production adequately. If there is a medical issue or extended illness, a doctor’s note is REQUIRED after 3 missed rehearsals.

  • Standing conflicts on rehearsal days and conflicts on performance days are unacceptable. If your child can not attend all of the scheduled rehearsals and performances, we can not accept them into the program. We will look forward to seeing them for a future show when their schedule allows for their full participation!

REFUND/PAYMENT POLICY:

We require payment in order to complete your registration and hold your child’s spot. Without a deposit, your child is not registered for the program and you will not receive any email communications.

Please remember that full and partial scholarships are always available (see our Scholarship Application). Please understand that we can only offer ONE full scholarship and ONE half scholarship to each family. We offer payment plans to make the program affordable, as well.

If your plans change and your child can no longer participate in our program, you can receive a full refund if you withdrawal your child MORE than 2 weeks prior to auditions. Any withdrawal after that date will receive NO REFUND.

We thank you for understanding.